FAQ

Q: Do you offer art classes?

A: Yes, Shinhuey offers art classes and workshops periodically. Announcements are posted on the website and her Facebook page when classes are offered. We also encourage you to sign up for our email newsletters so you don't miss out on any updates and offers. 

Q: How do I order on your website?

A: Simply find the artwork or prints you would like and click the 'Add To Cart' button. Fill in the necessary information and we'll have your order shipped to you as soon as possible! 

Q: Do you accept credit card or debit card payment?

A: We accept all major credit cards and debit cards through Paypal payment. Simply click on the Checkout button or the Paypal button to proceed and then choose Pay with Debit or Credit Card. For customers reside in Taiwan or Trinidad & Tobago, we also accept Bank Deposit in local currencies.

Q: How do I check the status of my order?

A: Upon placing your order, please allow 3-5 business days to have your order processed. We will package the artworks carefully and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a tracking number to your order. 

Q: How long does shipping take?

A: International express mail usually takes 1-2 weeks to most of the world. Regular air mail will take longer. Feel free to contact us for an estimate for your location.

Q: Do you ship Internationally?

A: Yes! We ship to most countries worldwide.

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: Do you provide a quality guarantee for all the artworks being sold?

A: We stand behind the quality of our original artworks and other custom-made products. If you have any concerns, contact us immediately! We do all we can to ensure your satisfaction. 

Q: Do you offer a refund if I don't like the product?

A: Please understand that custom artworks, prints and all custom-made items are not refundable. However, if there's any defect or quality issue, contact us immediately and we will get it addressed. Please visit our Refund Policy for complete details.

If you have any additional questions that has not been addressed in our FAQ, please Contact Us and we will get back to you as soon as possible.